First, if you have a need to consider a refund or a return, you likely ordered a products from us, which means we owe you a "thank you!" Nothing makes us happier than a legion of happy Ulayah customers, and as such we promise to do our very best to deliver an amazing product and customer experience, and rest assured, to make right any hiccups along the way. That said, here are some things you might want to know ..

  • You may cancel an order at anytime prior to shipment.
  • If you are not completely satisfied with the item you have purchased please contact us within 14 days of receiving your order via email, phone, or fax prior to shipment back in original condition and packaging and we'll give you a refund minus shipping round.
  • It is mandatory that you receive the authorization by contacting us before the item is sent back. We will not accept returns without prior authorization. Our refung policy does not apply to the following goods: [ discounted or sale items, gift cards, personalized items ] **Please Note: Due to the handmade nature of our products, variations in design, size, and color may occur. Unfortunately, we are not currently able to offer Exchanges.